the regulatory details

We are associated with  Anaraa Consulting Ltd,  a business and political strategy consultancy registered in the UK, also co-owned by Salma Duncan.   As such, we are able to recommend the services of Anaraa Consulting to clients who wish to seek advice on matters that do not require legal services.   You can find out more at: www.anaraa-consulting.com 

However, we do not give or receive referral fees and clients are under no obligation to instruct Anaraa Consulting for non-legal services if they instruct us to provide legal services. Anaraa Consulting does not provide any legal services to clients. 

  We are always keen to ensure the services we provide to clients are of the highest quality and we welcome feedback.  We are required by our regulator to outline our complaints procedure from the outset.  

In the unlikely event that you would wish to make a complaint, our complaints procedure is as follows: 

1. In the first instance, we ask you to discuss your complaint informally with your Matter Lead to see if we can find a satisfactory resolution;
2. If  this is unsuccessful, and you wish to make a formal complaint,  please write to us at: info@anaraa-law.com stating your name, contact details, the nature of your  complaint and what you would like to be done about it. We shall respond to you in writing  within 21 days of receipt of your letter with our final response. 
3. If we  have not replied to your complaint within 8 weeks, or you are still not satisfied with our final response and we have not managed to resolve the  issue, you are able to take the matter up with the legal Ombudsman:

a) By letter to: Legal Ombudsman PO Box 6806, Wolverhampton. WV1 9WJ. 10 

b) By telephone to: 0300 555 0333. 

c) By email to: enquiries@legalombudsman.org.uk. 

Their website further details how you may bring a claim here: Bring your complaint to us | Legal Ombudsman  and we believe you are entitled to do so within 6 months of receipt of our final response. 

You can find out who can bring a complaint here: Home | Legal Ombudsman but usually you have a right to bring a complaint if you are an individual or broadly speaking, a small business or charity.

You must complain to the Legal Ombudsman either within six years of our actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving our final response to your complaint.

Their decision data can be found here: Ombudsman decision data | Legal Ombudsman it shows providers who received an Ombudsman’s decision in the previous 12 months. In each case, the data shows whether the Ombudsman required the provider to give the consumer a remedy.